Shipping & Delivery Information

Frequently Asked Questions:

How much does delivery cost?

  • FREE   RESERVE & COLLECT IN-STORE - for all orders 
  • FREE   3 TO 5 WORKING DAY SHIPPING - for all orders over £100
  • 3 to 5 working days (parcels up to 2kg)        £5.99  
  • Next working day (parcels up to 10kg)           £10.99 
  • Saturday delivery England & Wales, by courier (parcels up to 10kg)    £15.99 
  • Saturday delivery Scotland (NOT Highlands), by Royal Mail (parcels up to 2kg)     £17.50 
  • Timed deliveries may be available upon request (additional charges will apply)

PLEASE NOTE: for next working day delivery, orders must be placed before 1pm

*shipping for very large or heavy parcels is normally charged at £15.00. If you're unsure about delivery costs for your item(s), please contact us before placing your order.
The charges above are for deliveries to UK mainland and do not include any additional costs which may be incurred for shipping to the Highlands and Islands.
(If such charges need to be made, we will advise you before despatching) 

How will my order be shipped?

Your order will be sent via APC courier or Royal Mail depending on which shipping option you have selected. Any orders sent via courier will require a signature upon delivery.
We do our utmost to make sure your parcel arrives safely and within the specified time. We take great care to ensure all items are securely packaged and use recycled packaging materials whenever possible.


Can I collect my order?

Yes of course. If you live locally you can order online and collect in-store. Simply select the 'reserve & collect in-store' option at the checkout. Orders placed by 4pm can normally be collected from store the same day.


For additional peace of mind and to give you extra confidence in shopping with us, we also operate an 'over the threshold' policy for items that we send via courier.
Basically, this means any item(s) we dispatch via APC courier which requires a signature, will only be left with the recipient if they are within the property.
Parcels will not be handed over to anyone if they are outside, even if they are in a garden or waiting on the street directly outside the property

If you need any further information regarding delivery or shipping, please contact a member of our sales team who will be happy to help.