Returns, refunds & exchanges
Frequently asked questions
Can I return it if there’s nothing wrong with it?
Absolutely! We offer a 14 day returns guarantee on most items so you can shop with confidence.
Your goods must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the goods in any way). Goods should be returned with the original box, packing and accessories. All software, CDs, must be sealed. Any 'Free Gifts' received with the goods must also be returned.
Returning goods via courier or Royal Mail
We strongly recommend you use an insured and signed for delivery method such as Royal Mail Special Delivery. If it is a large item, we can organise a collection for a fee of £10.
Returning goods in person
You just need these 2 things:
- your proof of purchase
- the item should be unused, in its original packaging and in a re-sellable condition
My item is faulty, what should I do?
Many issues can be resolved by referring to the 'troubleshooting' section of the instruction manual for your product.
If the goods still appear to be faulty, please contact a member of our sales team who will be happy to discuss the fault with you and advise on the appropriate steps to take.